- Cat Furniture delivered from our shop to your door, hassle free.
- If the piece arrives damaged, call us within 3 days.
- You can usually expect your package to be shipped within 7-14 business days. Sleepy Hollow allow longer.
- Your item will be well packed and insured.
- You will receive an email with tracking info as soon as you item ships.
- Please call or e-mail us with any comments you may have. We want to hear from you.
We ship within the lower 48 states only
Your satisfaction is guaranteed!
Return and Cancellation Policies
- Shipping Damage: Any damaged item will be repaired or replaced at no charge, at our discretion. We must be notified of defect or damage within three (3) days of initial receipt, and the product must be returned unused in its original packaging. If you are returning a product, please call for instructions. We do not accept cancellations as a result of shipping damage. Instead, we will promptly repair or replace the damaged product.
- Returns: You must notify us within 3 days of receiving the unit. Item must be returned in unused condition and within 10 days of initial delivery. We do not refund original and return shipping and handling costs. When sending an item back please insure it for the original purchase price. We do not accept COD packages.
- Custom Orders: We do not accept returns on Custom Orders, nor cancellations on Custom Orders once the order has been started.
- Cancellations: Orders can be cancelled prior to shipping. Except custom orders.
We accept VISA, MasterCard, Amex and Discover.
Debit / Check Cards
We accept VISA, MasterCard, and Discover.
Personal Checks, Cashiers Checks, and Money Orders Please call or e-mail first so we can verify your order. We accept personal checks, cashiers or bank checks, and money orders. Orders paid by personal check will be submitted for production when the check clears the bank. Please do not send cash in the mail.